Welcome to the FAQ page of Ruth Cosmetics! Here we have collected the most frequently asked questions by our customers. If you don’t find the information you need, please feel free to contact our customer service team and we will be happy to help you.
- How do I purchase a product?
You can purchase products on our website by following the steps below:
Browse our product pages and select the product you are interested in.
Click the “Add to Cart” button.
Go to the shopping cart page, confirm the items and quantity, and click the “Checkout” button.
Fill in your shipping information, select the payment method and complete the payment.
After completing the order, you will receive a confirmation email.
- Can I change or cancel my order?
Once an order is confirmed and processed, our system cannot change or cancel the order. If you have any questions after purchase, please contact our customer service team as soon as possible and we will do our best to assist you.
- What payment methods do you offer?
We accept the following payment methods:
Credit Card (Visa, MasterCard, American Express)
Alipay
PayPal
Bank transfer (depending on the region)
- When will my order be shipped?
All orders will be processed and shipped within 1-2 business days after payment is received. The specific delivery time may vary depending on your region and the delivery method you choose. - Can I track my order?
Yes! Once your order is shipped, you will receive an email with tracking information. You can check the status of your package on the official website of the shipping company using the provided tracking number. - Do you provide international delivery?
Yes, we provide global delivery services. The specific delivery costs and times will vary depending on your country/region. The system will automatically display the relevant costs and estimated delivery time during checkout. - How do I return or exchange an item?
We want you to be satisfied with your purchase. If you need to return or exchange an item, please refer to our Return Policy page for details on returns, refunds and exchanges. - My product has quality problems, what should I do?
If the product you received is of quality problems or damaged, please contact our customer service team as soon as possible, and we will provide you with a return or exchange service. Please provide the relevant order number and photos to help us process your request as soon as possible. - Are your products suitable for sensitive skin?
All our products are rigorously tested to ensure safety. Most products are suitable for all skin types, but since everyone’s skin is different, we recommend that you do a spot test before first use to ensure that it does not cause discomfort. If in doubt, it is recommended to consult a professional doctor. - How to register an account?
To register an account with Ruth Cosmetics, please click the “Register” button in the upper right corner of the page, enter your personal information (such as name, email, password) and complete the registration. After registration, you can easily manage orders, save shopping carts, view historical orders and get the latest product information. - I forgot my password, what should I do?
If you forget your password, please click the “Forgot Password” link on the login page and enter your email address. We will send a password reset email to your email address, and you can reset your password by following the instructions in the email. - How to get offers or promotions?
Please make sure you have signed up for our email newsletter so that you can get the latest product launches, special offers and promotions at the first time. You can also follow our social media pages for more exclusive discounts. - How to contact us?
If you can’t find the answer to your question in the FAQ, please contact us via the following methods:
📧 Email: ruthcosmetics@site.com
📞 Customer Service Phone: +1517-772-1074
Thank you for visiting Ruth Cosmetics! If you have any other questions, please feel free to contact us and we will be happy to help you.