Thank you for choosing Ruth Cosmetics! We are committed to providing high-quality products and an excellent customer experience. If you are not completely satisfied with your purchase, we are willing to provide you with a return and refund service. Please review the details in the return policy below to make sure you understand the return process.
- Return Period
We accept return requests within 30 days from the date you receive the product. If you are not satisfied with the product within this time frame, you can apply for a return. Please ensure that the returned product is in unused condition and has the original packaging and tags. - Return Conditions
To make a return, the following conditions must be met:
The product must be unused, unopened, and in its original condition.
The product should be returned with the original packaging, including all accessories, tags, manuals, etc.
The returned product must not be damaged, stained, or have obvious signs of use.
Return requests must be submitted within 30 days of purchase.
If the product does not meet the above conditions, we reserve the right to refuse the return.
- Return Process
If you wish to return an item, please follow the steps below:
Contact Customer Service: Please contact us via email or online customer service with your order number and reason for return. We will guide you through the return process.
Get Return Authorization: We will send you a return authorization code and return address.
Send Returned Items: Please mail the item back to our return address according to the authorization instructions. We recommend that you use a mailing method with tracking function to ensure the safety of the package.
Refund Processing: Once we receive and inspect the returned item, we will process the refund within 3-5 business days. The refund will be returned to the original payment method.
- Refund Policy
Refunds will be issued after the return item has been successfully inspected. The refund amount will include the item price, but not shipping and handling fees.
If the item is damaged during transportation or fails to arrive as expected, we will process relevant compensation, which depends on the logistics company and the product.
After the return, the refund amount will be returned to the payment method used when you purchased it. - Exchange Policy
Currently, we do not provide direct exchange service. If the item you received is defective or damaged, you can apply for a return and re-purchase the item you need. Please refer to our return process for instructions. - Non-returnable items
The following items are not subject to the return policy:
Personal care products such as skin care products and cosmetics after opening.
Discounted or promotional items, unless there is a quality problem with the product.
Customized products or products made according to customer requirements.
- Return postage
When returning an item, the customer is responsible for the return shipping fee, unless there is a quality problem with the product or the wrong product was sent. If the returned item has a quality problem or the wrong product was sent, we will bear the return postage fee. - Damaged or defective items
If you receive a damaged or defective item, please contact our customer service team immediately. We will provide you with the option of return or exchange and bear all return costs. - Contact Us
If you have any questions or need more information, please feel free to contact us at:
📧 Email: ruthcosmetics@site.com
📞 Customer Service: +1517-772-1074
Thank you for choosing Ruth Cosmetics! We are committed to providing you with quality products and excellent customer service. If you have any questions or need help, please feel free to contact us.