Thank you for choosing Ruth Cosmetics! We are committed to providing you with fast and reliable shipping. Please read our Shipping Policy carefully before placing an order to make sure you understand our shipping process.

1. Processing Time
   All orders will be processed and shipped within 1-2 business days. Business days are Monday to Friday (excluding holidays). Once your order is processed, you will receive a confirmation email with tracking information.
2. Delivery Time
   Delivery time depends on your delivery address and the shipping method you choose. Here are our approximate delivery times:

Domestic delivery: Usually takes 3-7 business days
International delivery: Usually takes 7-15 business days, but the specific time may vary depending on the destination country.
Please note that some areas may experience delays due to local customs, holidays, etc.

3. Shipping Fees
   Shipping fees are automatically calculated based on factors such as your delivery address, the shipping method you choose, and the weight of your order. You can view the specific shipping fees during checkout.

We offer the following shipping methods:

Standard Shipping: Available for all orders, with longer delivery times but lower costs.
Expedited delivery: For orders that need to be delivered faster, the cost is higher but the delivery speed is faster.

4. Delivery area
   We provide global delivery services. No matter which country or region you are in, we will do our best to provide you with delivery services. Please make sure to fill in the correct delivery address at checkout to ensure smooth delivery.
5. Tracking order
   Once your order is shipped, we will send you an email with a tracking number. You can use the tracking number to check the real-time status of the package on the logistics company’s website. If you do not receive tracking information, please check the spam folder or contact the customer service team for help.
6. Damaged or lost packages
   We will carefully check each order when shipping to ensure that the goods are sent out intact. If the package you received is damaged during transportation, or the package is lost, please contact our customer service team immediately. We will coordinate with the transportation company to resolve the problem and provide you with a solution as soon as possible.
7. Customs and import taxes
   International orders may incur customs and import taxes, which are borne by the consignee. Customs policies vary from country to country, and you can check the relevant local regulations before placing an order. We have no control over these charges and cannot predict the exact amount of taxes and fees.
8. Address Changes
   Once an order has been submitted and is being processed, we are unable to change the shipping address. If you need to change your address, please contact our Customer Service team as soon as possible. We will do our best to help you make the change, but we cannot guarantee that the change will be completed before shipping.
9. Order Issues
   If you encounter any problems during the shipping process, such as delayed delivery, wrong items, etc., please feel free to contact our Customer Service team. We will help you as soon as possible and make sure your problem is resolved.
10. Returns and Exchanges
    If you are not satisfied with the product you received, or there is a quality problem with the product, please refer to our Return Policy page for detailed return and exchange procedures.

Thank you for choosing Ruth Cosmetics! We are committed to providing you with the best shopping experience and ensuring that your order can be delivered promptly and accurately. If you have any questions or need help, please feel free to contact our Customer Service team.